Support Center
Find clear, easy-to-follow information about casino events, reservations, service packages, guidelines, and guest support topics.
Which event formats are available? +
We organize structured casino-style evenings for private gatherings and corporate occasions, including guided table play and tournament-style formats.
When should reservations be made? +
Booking in advance is advised to secure preferred dates, particularly for larger events or fully serviced programs.
How are cancellations handled? +
Cancellation conditions vary depending on the selected package and preparation stage and are confirmed prior to booking.
Can events take place at multiple venues? +
Yes, events can be arranged at approved locations or partner venues, subject to logistical and venue requirements.
Is event customization available? +
Game lineup, schedule, service level, décor, and optional enhancements can be tailored to your preferences.
What recognition do winners receive? +
Participants may receive acknowledgment items such as certificates, commemorative keepsakes, or selected awards.
Is prior casino knowledge required? +
No experience is necessary. Professional hosts provide guidance and explanations throughout the event.
What does each package include? +
Packages generally cover gaming tables, trained dealers, required equipment, and overall event coordination.
How does the reservation process work? +
You provide event details, receive a tailored proposal, and confirm availability along with payment arrangements.
Are there attendance limits? +
Minimum and maximum guest numbers depend on the selected package and venue capacity.
What details are required to proceed? +
We typically confirm venue location, timing, estimated attendance, and preferred service options.